If you encounter an issue or have a question while completing your application or test task on Mokka, there are ways to get assistance.
For Live Assistance
For immediate help, look for a "Help" or "Support" button, often represented by a chat bubble icon, within the platform. Clicking this will typically open a window where you can:
- Search for answers to common questions in a knowledge base.
- Connect with a human support agent via chat, if live assistance is available at that time.
For Other Inquiries or When Live Chat Isn't Available
If live chat support is not available, or for less urgent inquiries, you can usually submit a support request via email. The specific contact details or a contact form will often be found within the help widget itself or in the instructions provided by the company you are applying to.
Important Tip
Always refer to any specific instructions or contact information provided directly by the company you are applying to, as they may have their own preferred support channels or specific guidance for their candidates.