Mokka provides robust mechanisms to manage candidates who have opted out of communications, ensuring compliance and respecting candidate preferences. This article details how Mokka handles 'opted-out' candidate statuses, including their persistence across system operations, re-engagement policies, and do-not-contact (DNC) rules for recruiters.
Persistence of Opted-Out Status
When a candidate opts out of communications, their status is marked as 'opted-out' within Mokka. This status is persistent across various system operations. This means that once a candidate has opted out, Mokka will recognize this status regardless of how their profile is accessed or used in subsequent processes. The system is designed to maintain this preference to prevent unintended re-engagement.
Re-engagement Policies
Mokka's re-engagement policies for opted-out candidates are designed to prevent unwanted contact while allowing for specific, compliant re-engagement scenarios. Generally, candidates marked as 'opted-out' cannot be automatically re-engaged through standard bulk communication features. Any attempt to include an opted-out candidate in a mass email or campaign will result in their exclusion from that communication.
If a recruiter believes there is a legitimate, compliant reason to re-engage an opted-out candidate (e.g., the candidate explicitly reaches out to express new interest), specific manual processes or system overrides may be required. These actions are typically logged for audit purposes to ensure adherence to privacy regulations and candidate preferences.
Do-Not-Contact (DNC) Rules for Recruiters
Mokka enforces strict Do-Not-Contact (DNC) rules for candidates with an 'opted-out' status. Recruiters are prevented from initiating new outbound communications (e.g., emails, automated messages) to these candidates through the Mokka platform. The system will flag or block attempts to send messages to opted-out candidates, providing a clear indication that the candidate should not be contacted.
This DNC rule applies broadly across all communication channels managed by Mokka, ensuring that candidate preferences are respected consistently. Recruiters should always refer to the candidate's profile to confirm their communication status before attempting any direct outreach outside of Mokka, as the 'opted-out' status is the definitive indicator within the platform.