This article details how to configure and manage the email sender identities used for your outreach campaigns within Mokka. Understanding these settings ensures your campaigns are sent from the correct and intended sources.
Sender Identity Resolution
Mokka automatically determines the appropriate sender identity for each outreach email. This resolution process ensures that emails are consistently sent from the correct and authorized sender, based on your campaign's configuration and any overrides you've applied.
Displaying Sender Identities in the UI
Sender identities are clearly displayed throughout the user interface where email sending is configured. This visibility allows you to easily confirm which identity will be used for your campaigns or individual outreach messages before they are sent.
Managing Default Sender Settings and Error Handling
The platform supports setting default sender identities. In cases where default settings might be misconfigured or unavailable, Mokka includes robust error handling. This system identifies and addresses potential issues with sender identities, helping to prevent disruptions to your outreach campaigns.
Overriding Sender Configurations
You have the flexibility to override default sender configurations. This feature allows you to specify a different sender identity for particular campaigns, sequences, or even individual messages, providing granular control over who your outreach appears to come from.
Addressing UI Synchronization for Sender Identities
Mokka ensures that sender identities are accurately reflected and synchronized across the user interface, even when changes occur.
- Updating Sender Emails: When sender email addresses are updated, the system ensures these changes are promptly synchronized and displayed correctly throughout the UI. This prevents discrepancies between the configured sender and what is shown to you.
- Fixed vs. Rotating Sender Pools: The platform supports various sender identity scenarios:
- Fixed Sender: For campaigns requiring a consistent source, a single, fixed sender identity can be assigned.
- Rotating Sender Pools: For larger-scale or more complex outreach, Mokka can manage a pool of sender identities. The system rotates through these identities as needed, and the UI synchronizes to accurately reflect the active sender identity or the configuration of the pool.