Mokka's system includes features designed to maintain compliance in automated communications and accurately manage candidate preferences. This ensures that your outreach is professional, legally compliant, and responsive to candidate needs.
Consistent Legal Footers in Automated Messages
Mokka automatically appends a pre-defined legal footer to all automated messages sent through the platform. This ensures that every communication includes necessary legal disclaimers or company information without requiring manual intervention for each message. The system applies this footer consistently across all automated outreach campaigns.
Removing Privacy-Related Postscripts from Replies
When candidates reply to automated messages, Mokka's system is configured to identify and remove specific privacy-related postscripts. This functionality helps to clean up candidate responses, focusing on the core message while ensuring that sensitive or repetitive privacy notices (e.g., standard email disclaimers) are not retained unnecessarily within the candidate's communication history in Mokka.
Accurate Opt-Out Keyword Processing
Mokka's system is designed to accurately process opt-out keywords, even when they appear with variations in formatting. The system uses advanced parsing to recognize common opt-out phrases (e.g., "stop," "unsubscribe," "opt out") regardless of:
- Quotation marks: Keywords enclosed in single or double quotes.
- Line breaks: Keywords appearing on different lines or separated by line breaks within a message.
- Case variations: Keywords in uppercase, lowercase, or mixed case.
This ensures that a candidate's request to opt out is reliably detected and processed, preventing unwanted further communication and maintaining compliance with communication preferences.